Shipping policy

 

Shipping Policy

Tomi Jo Jewelry

Thank you for supporting Tomi Jo Jewelry! Each piece is handcrafted with care, and we truly appreciate your patience as we create and prepare your order.

Processing Time

All of our jewelry is handcrafted, so please allow 5 to 7 business days or your order to be made and processed before shipping. Processing time does not include shipping time.

You will receive a confirmation email once your order has shipped.

 

Shipping Rates & Methods

Shipping rates are calculated at checkout based on your location and selected shipping method. We currently ship via USPS and UPS

Please note that shipping times are estimates and may vary due to carrier delays or holidays.

Domestic Shipping

We currently ship within [the United States / specific countries]. Once your order has been shipped, Tomi Jo Jewelry is not responsible for delays caused by the carrier.

International Shipping 

International shipping times vary by destination. Customers are responsible for any customs duties, taxes, or fees imposed by their country. Tomi Jo Jewelry is not responsible for delays caused by customs processing.

Order Tracking

Once your order ships, you’ll receive a tracking number via email. Please allow up to 24–48 hours for tracking information to update.

 

Incorrect Address

 

Please double-check your shipping address before placing your order. Tomi Jo Jewelry is not responsible for orders shipped to an incorrect address provided by the customer.

 

Lost or Delayed Packages

 

Once a package has been handed over to the carrier, Tomi Jo Jewelry is not responsible for lost or delayed shipments. If your package appears lost, please contact the carrier directly using your tracking number. We will be happy to resend you your tracking at any time

 

If you need assistance, feel free to reach out to us at tjejewelry@gmail.com